Our team
The people who make it home
Stour Valley Care Group is a family business in the truest sense — led by four generations of the same family, supported by a team who share those values.
Directors
Led by the family
Mike and Jacqui Volf lead Stour Valley Care Group — personally involved in every decision, and present across our homes.
Mike Volf
Director
Mike has spent his career building on the family's long tradition in residential care — expanding the group's reach and maintaining the personal standards that have defined it for four generations.
Jacqui Volf
Director
Jacqui's warmth and attention to the personal side of care set the tone for everything SVCG does. She is a constant presence across the group's homes and a touchstone for the family's values.
Group team
The team behind the scenes
Our group team covers operations, HR, finance, and technology — the people who keep everything running so that the care team can focus entirely on residents.
Joseph Volf
Area Manager
Joseph oversees operations across the group's homes, ensuring the standards residents and families expect are consistently delivered every day.
Michael Volf
IT Manager
Michael leads on technology, digital systems, and operational infrastructure — keeping the group running smoothly behind the scenes.
Emmie Volf
HR Manager
Emmie looks after the people who look after our residents — recruiting the right people, developing them, and making sure our team feels as well cared for as our residents.
Charlotte Hitchcock
Accounts & Finance
Charlotte manages the group's accounts, ensuring financial clarity and sound management across both homes.
Stephanie Webb
Accounts
Stephanie supports the finance function across the group, working closely with Charlotte to keep everything running accurately.
Shelley Booth-Brennan
HR Administrator
Shelley supports the HR team, helping to manage recruitment, onboarding, and staff records across the group.
Jane Nice
Accounts
Jane supports the finance function across the group, working closely with the accounts team to keep everything running accurately.
Nicola Donnelly
HR Administrator
Nicola works alongside the HR team to support staff across both homes, from joining SVCG right through their careers with us.
Our homes are run by dedicated registered managers and care teams
Each of our homes has a Registered Home Manager and a team of carers, waiters, chefs, maintenance, and housekeeping staff. We'll introduce you to the team at Mistley Manor when you come for a visit.
Arrange a visitJoin us
Want to be part of the team?
We're always looking for warm, dedicated people to join us. No prior care experience is required for many roles — just the right values.